Ask Odin for Maintenance Advice

Ask Odin for Maintenance Advice.

2BM Software has created a chatbot – Ask Odin – which can assist maintenance workers using the Mobile Work Order app for SAP Plant Maintenance. Ask Odin speaks and understands 50 languages and leverages your company’s existing data, history, documentation, and manuals to provide well-founded answers and good advice during the all important maintenance work.

2BM Software has created a chatbot – Ask Odin – which can assist maintenance workers using the Mobile Work Order app for SAP PlantMaintenance. Ask Odin speaks and understands 50 languages and leverages your company’s existing data, history, documentation, and manuals to provide well-founded answers and good advice during the all important maintenance work.

Among all the gods in Norse mythology, Odin is the one most associated with wisdom. While it remains uncertain what Odin actually knew about maintaining longhouses and palisades in Valhalla, 2BM Software A/S has ensured that Odin will soon be able to step in and help manufacturing companies using the Mobile Work Order application in maintaining facilities and equipment.

Odin achieves this through a piece of generative AI that 2BM Software is integrating into its maintenance app, Mobil Work Order, in collaboration with AI pioneer OpenAI.

Ask Odin, as 2BM Software has named its new innovation, which takes the form of a chatbot that utilizes the company’s existing data, history, documentation and manuals to provide well-founded answers and good advice during maintenance work.

Ask Odin features voice recognition and can understand and process prompts in 50 languages, both text-to-speech and speech-to-text.

Human Interaction with CMMS Maintenance Software

“There is a broad recognition among business leaders that AI will change the way companies create value and operate. In our domain, which is maintenance processes in large companies, we are constantly exploring how we can use new AI in our solutions,” says Martin Pock, CEO of 2BM Software.

2BM Software already uses AI in Mobile Work Order for predictive maintenance. Now, it involves conversational AI based on human interaction with software.

“A feature like Ask Odin will fundamentally change how companies communicate with our software and their own data, allowing companies to simplify, shorten, improve, or even eliminate some of the processes in their maintenance,” says Martin Pock.

Concrete and business-driven AI Use Cases

The development of Ask Odin is in progress in collaboration with customers already using Mobile Work Order and possessing the necessary data volume and infrastructure to benefit from a layer of artificial intelligence at the forefront of the maintenance process.

“The general AI enthusiasm and the many possibilities AI offers can easily lead to an inflation of the amount of AI solutions. To ensure Ask Odin is as relevant as possible, we identify, in collaboration with customers, specific use cases where an AI helper can truly make a difference for the employee and the company. This supports our vision of making maintenance workers’ jobs smarter through digitalization,” says Olav Rask, CPO at 2BM Software and “father” of Ask Odin and the Mobile Work Order suite.

Ask Odin can quickly review thousands of pages and answer questions from a maintenance technician using Mobile Work Order on their mobile device.
No more manually searching through documentation and manuals to find out what a specific error code means – Ask Odin handles it instantly.

Delivery Quality Data as easy as possible

Users can also feed valuable data into their company’s system just by speaking to Ask Odin.

“It is well-known that companies can face challenges in getting employees to enter new data. Employees may not always feel like it or the work situation may make it challenging. With Ask Odin, we make it even easier to deliver quality data into the core of the maintenance system – which in the case of 2BM Mobile Work Order is SAP PM,” says Olav Rask.

All existing functions in Mobile Work Order can be operated verbally with the help of Ask Odin.

Knowledge Sharing and Training with AI

Through image and audio recognition, Ask Odin can, in some cases, identify repair needs from pictures and recordings of machines, just as Ask Odin, in tests, has suggested the use of correct tools based on images of the equipment to be maintained.

According to Martin Pock, Ask Odin also has the potential to convey knowledge from employees who are leaving to new young employees who need to be onboarded and trained.

“With AI, you can interview the experienced employee and achieve an easier generational transition in the organization. At the same time, by using AI to automate tasks, you make modern maintenance work more attractive to young people, who can otherwise be difficult to attract today.” This is also of great value to most manufacturing companies worldwide, as many from the ‘large cohorts’ are retiring these years, leaving a significant gap in the company’s knowledge of machine maintenance when new employees start.

Security and Accessibility

Ask Odin is an API that connects the company’s data with the AI engine at OpenAI.

“No one should be worried about investing their data in the solution. As an SAP Platinum Partner, we at 2BM Software are committed to delivering the highest level of security, both in terms of cybersecurity and handling personal data. In Ask Odin, we use the same security setup as in the rest of Mobile Work Order. This ensures that the customer’s data is not shared with anyone other than the customer themselves,” says Martin Pock.

2BM Software has also considered that not all Mobile Work Order customers are in the cloud with their current SAP solution. Ask Odin thus supports all SAP systems, ensuring access to advanced new AI services for all users of SAP’s ERP systems.

Finally, Olav Rask points out that the future of maintenance in manufacturing companies will be characterized by an increasing integration of AI technologies. “We are working to make our solutions even more intuitive and powerful. The vision is to create self-optimizing autonomous systems that can anticipate and solve problems before they arise. Ask Odin is the beginning of this journey and we will continue to innovate and make improvements over the next many years.”

But the best part is that your company can already start using Ask Odin in your SAP Plant maintenance based maintenance processes.

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